Delivery arrangements can vary by item and destination. Review the information for your selection and contact us if you need help before placing an order.
Delivery destinations and charges
Delivery availability is assessed for the items and address in an order. A product being visible on the website does not mean it can be delivered to every location.
Any delivery charges presented for your order form part of the total to review before payment. If a destination or delivery option is unclear, use our Contact page before purchasing. We do not describe delivery as free unless that offer is expressly shown for the order.
Processing and estimated arrival
Order processing, shipment and transit are different stages. Processing covers preparing the order; shipment begins when it is handed over for delivery. An estimated arrival date also depends on the delivery service and destination.
Use any item-specific or order-specific timing communicated to you. An estimate is not a guaranteed arrival date unless a guarantee is expressly offered. We will not rely on that distinction to avoid our responsibilities if an order cannot be shipped as promised.
Your order’s journey
- Order preparation
- Shipment
- Delivery
Tracking and separate parcels
Where tracking is provided, use the tracking reference or link in the shipment update to follow the parcel. A newly issued reference may not show movement until the delivery provider records its first scan.
Items fulfilled separately may arrive in different parcels. Receiving one parcel does not necessarily mean the remainder is missing. Contact us if an update or package contents do not match your order.
If shipment is delayed
If we learn that an order cannot be shipped within the applicable stated timeframe, we will notify you, explain the revised shipment information available and provide the applicable choice to agree to a delay or cancel for a refund.
If we cannot fulfill the order, or the required agreement to a delay is not obtained, we will cancel the affected unshipped items and provide the refund due. We will handle delay notices and refunds in accordance with applicable requirements.
Address changes and delivery problems
Check your delivery address before ordering. Contact us promptly if it needs correcting; a change may not be possible once processing or dispatch has begun.
If tracking shows an unexpected status, a parcel is missing or something arrives damaged, send us your order number and a description through the Contact page. Keep relevant packaging while the issue is reviewed. We will investigate with the fulfillment or delivery provider where needed.
If a delivery provider requests an unexpected additional charge, contact us before paying so the request can be checked. Product concerns and return requests are covered in our Returns & Refunds Policy.